Napthine Government making driver’s licence renewal easier, faster
Some of the most common transactions, such as renewing your driver’s licence, paying a fine or obtaining a birth certificate, will be quicker and easier under a new trial by the Napthine Government.
Assistant Treasurer and Minister for Technology Gordon Rich-Phillips today announced that two trial Victorian Government Customer Service Centres have been set up in Melbourne’s CBD and Shepparton to test the efficiency and usability of a new portal to help customers access and use existing online services.
With free Wi-Fi access for personal devices such as smart phones and a combination of stand-alone, tablet and fixed PC facilities, customers can undertake around 200 types of transactions at the centres. Customers can also receive assistance from the on-site concierge staff and will also be asked for their views on how to improve services.
Mr Rich-Phillips encouraged Victorians to visit the new centres, which are now open and will be available until mid-December 2014.
“The Victorian Coalition Government facilitates approximately 60 million transactions per-year through a vast array of services and channels, including face-to-face, telephone and online,” Mr Rich-Phillips said.
“Victorians’ needs are changing, as is the available technology, so we must continue to explore ways to improve our customer services.”
Mr Rich-Phillips said insights gained from the trials would help the Government better understand customer needs and preferences, which will inform the design and delivery for better services.
This trial is being managed by the Department of Premier and Cabinet and the Department of State Development, Business and Innovation and runs until mid-December 2014.
The Victorian Government Customer Service Centres are at 113 Exhibition Street, Melbourne, and the Greater Shepparton City Council offices at 90 Welsford Street, Shepparton.
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